Conflict
Workshop
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Pre-work: Conflict
Pre-Work: Conflict
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Introduction: Conflict
Why we're here: Conflict~4 min
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Check-In: Conflict
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Warm-up Discussion: Conflict~5 min
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Agenda: Conflict
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Five modes of Conflict (Thomas - Kilmann Model)
Thomas-Kilmann Conflict Modes~2 min
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Thomas-Kilman Conflict Modes: Assertiveness vs. Cooperativeness~5 min
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Five Conflict Modes
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Style: Competing~4 min
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Style: Accommodating~4 min
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Style: Avoiding~4 min
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Style: Compromising~4 min
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Style: Collaborating
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Application: STOP~5 min
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Poll: Conflict Preferences
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Conflict Assessment
Tool: Assessing the Conflict Questions~10 min
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Exercise: Case Studies 2~15 min
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Exercise: Case Study~15 min
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Collaborative Conflict Process
Why Collaborate?~4 min
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The Collaborative Conflict Process ~7 min
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Conflict Scenario
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The Collaborative Process: Step One~5 min
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Step in/Step Out~5 min
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The Collaborative Process: Step Two~10 min
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Listen: Being vs. Doing~5 min
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Ask Open ended questions~5 min
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Exercise: Open Ended Question Asking~10 min
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Effectively Communicating "No"
Exercise: Acknowledge > Reframe > Offer~15 min
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Reframing Examples: Tech~5 min
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Debrief: Acknowledge > Reframe > Offer~10 min
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Conflict Analysis Tool: Reframing~5 min
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Conflict Analysis: Reframing Examples (General)~5 min
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Practice: Reframing~10 min
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Acknowledge > Reframe > Offer~7 min
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Communication During Remote Conflict
fight club lose a fight video
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De-Escalation
The Three R's~5 min
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Recognize~6 min
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Reframe~10 min
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Resolve~5 min
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Training Role Play Exercise: The Three R's for De-escalation
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Closing: Conflict
Closing and Commitments
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Gift Giving~10 min
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More from this topic
Cultural Differences~4 min
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Remote Conflict~7 min
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Challenges: Empathy Deficit~4 min
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Remote Challenges: Insecurity~5 min
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Challenges: "Online Disinhibition"~3 min
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Challenges: Identity Differences
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Remote Conflict Skill: Observe Shifts~4 min
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Solutions: Before a Virtual Conflict~5 min
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Solutions: During/After a virtual Conflict~5 min
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